Terms & Conditions

Last Updated: September 2026

These Terms & Conditions (“Terms”) govern your use of chaletholdingsltd.com and the chalet rental services provided by CHALET HOLDINGS LTD. (“CHALET HOLDINGS LTD.”, “we”, “us”, or “our”).

By accessing our website, submitting a rental inquiry, making a reservation or renting a chalet through CHALET HOLDINGS LTD., you agree to these Terms.

Please read these Terms carefully before making a reservation.

1. Company Information

The website and chalet rental services are operated by:

CHALET HOLDINGS LTD.
Alberta Business Corporation
Business Number (BN): 100910157
Registry ID: 2015922335
Date of Incorporation: March 16, 2011

Address:
4307 130 Ave SE, Unit 221
Calgary, AB T2Z 3V8
Canada

Phone: +1 613-416-1085
Email: info@chaletholdingsltd.com

Administrator: Sergio Pinsone

2. Website Use

The website is provided to allow visitors to:

Discover chalet rental accommodations
Review property information
Submit rental inquiries
Request availability
Contact CHALET HOLDINGS LTD.
Obtain information regarding rental services

You agree to use the website lawfully and responsibly.

You must not:

Use the website for fraudulent purposes
Provide false or misleading information
Attempt to gain unauthorized access to the website or its systems
Interfere with website security or functionality
Copy or misuse website content without authorization
Use the website for unlawful activities

3. Chalet Rental Listings

Chalet listings may include information such as:

Property descriptions
Photographs
Location
Maximum occupancy
Bedrooms and bathrooms
Amenities
Rental rates
Availability
House rules
Additional rental conditions

Reasonable efforts are made to ensure that listing information is accurate.

However, photographs and descriptions are provided for general information and certain details may change over time.

The availability of a chalet is not guaranteed until the reservation has been confirmed by CHALET HOLDINGS LTD.

4. Rental Inquiries

Submitting an inquiry through the website does not automatically create a reservation or guarantee availability.

A rental inquiry may need to be reviewed before a reservation can be accepted.

We may request additional information before confirming a rental.

A reservation becomes effective only after the applicable booking requirements have been completed and CHALET HOLDINGS LTD. has issued a booking confirmation.

5. Guest Information

The person making a reservation must provide accurate and complete information.

This may include:

Full name
Contact information
Number of guests
Rental dates
Other information reasonably required to manage the reservation

The person making the reservation is responsible for ensuring that all information provided is accurate.

False, incomplete or misleading information may result in cancellation of a reservation.

6. Minimum Age

The person making a reservation must be legally capable of entering into a rental agreement.

Where a minimum age requirement applies to a particular property, the applicable property-specific requirement will apply.

Additional identification or verification may be requested where reasonably necessary.

7. Occupancy

Guests must respect the maximum occupancy specified for the chalet.

The number of people staying at the property must not exceed the permitted occupancy without prior written authorization.

Unauthorized additional guests may constitute a violation of the rental agreement.

8. Rental Rates and Additional Charges

Rental rates are displayed or communicated according to the applicable property and rental period.

Depending on the accommodation, additional charges may apply, including where applicable:

Cleaning fees
Additional guest fees
Pet fees
Security deposits
Taxes
Optional services
Damage or replacement costs
Other charges disclosed before or during the booking process

The total applicable amount will be communicated or displayed before the reservation is finalized whenever reasonably possible.

9. Payments

Payment requirements may vary depending on the property and reservation.

A reservation may require:

Full payment
A deposit
A partial payment
A security deposit

The applicable payment schedule will be communicated during the booking process.

Reservations may be cancelled if required payments are not received within the specified timeframe.

10. Security Deposit

Certain chalet rentals may require a refundable security deposit.

Where applicable, the amount and conditions of the security deposit will be communicated before the reservation is finalized.

The deposit may be used to cover eligible costs resulting from:

Damage to the property
Damage to furniture or equipment
Missing items
Excessive cleaning
Unauthorized guests
Violation of house rules
Other costs for which the guest is responsible under the applicable rental agreement

Any remaining refundable amount will be returned in accordance with the applicable rental conditions.

11. Cancellation and Refunds

Cancellation terms may vary depending on the chalet, rental period and booking conditions.

The cancellation policy applicable to a reservation will be communicated before or at the time the booking is confirmed.

Depending on the applicable policy, cancellation may result in:

A full refund
A partial refund
Loss of a deposit
No refund

Certain special rates, promotional bookings or peak-season reservations may have different cancellation conditions.

Please consult the applicable Cancellation & Refund Policy and the specific booking terms associated with your reservation.

12. Changes to a Reservation

Requests to change a reservation, including changes to:

Dates
Number of guests
Property
Arrival or departure time

must be submitted as soon as possible.

Changes are subject to availability and may result in additional charges.

A requested change is not effective until confirmed by CHALET HOLDINGS LTD.

13. Check-In and Check-Out

Check-in and check-out times may vary depending on the property.

Guests must follow the check-in and check-out instructions provided for their reservation.

Early check-in or late check-out is not guaranteed and may be subject to availability and additional charges.

Guests may be required to follow specific procedures for returning keys, access devices or other property equipment.

14. Property Rules

Guests must use the chalet responsibly and comply with all applicable property rules.

Unless otherwise authorized, guests must not:

Exceed the maximum occupancy
Cause excessive noise or disturbance
Damage the property
Remove furniture or equipment from the property
Engage in unlawful activities
Create unsafe conditions
Violate applicable fire or safety requirements
Disturb neighbours or surrounding residents

Additional rules may apply to individual properties.

15. Smoking and Vaping

Smoking and vaping may be prohibited inside certain or all rental properties.

Guests must comply with the smoking and vaping rules applicable to the property.

Any unauthorized smoking or vaping inside a property may result in additional cleaning, restoration or damage charges where permitted under the applicable rental agreement.

16. Pets

Pets are permitted only where expressly authorized for the specific chalet.

Guests must disclose any pets before completing a reservation.

Additional pet fees, restrictions or cleaning requirements may apply.

Unauthorized pets may result in additional charges or cancellation of the reservation in accordance with the applicable rental terms.

17. Fireplaces, Hot Tubs and Other Amenities

Guests must use fireplaces, hot tubs, heating systems, appliances and other amenities responsibly and according to the instructions provided.

Certain amenities may be unavailable temporarily due to maintenance, weather conditions, safety considerations or circumstances outside our reasonable control.

Guests must not attempt unauthorized repairs or modifications to property equipment.

Any malfunction or safety concern should be reported promptly.

18. Damage to the Property

Guests are responsible for damage caused by themselves, members of their group, invited visitors or other persons under their responsibility during the rental period.

Guests must notify CHALET HOLDINGS LTD. as soon as reasonably possible if damage or a significant problem occurs.

Guests may be responsible for reasonable repair, replacement or restoration costs resulting from damage caused during their stay, subject to applicable law.

19. Cleanliness and Excessive Cleaning

Guests are expected to leave the chalet in a reasonably clean and orderly condition.

Additional cleaning charges may apply where the condition of the property requires cleaning beyond normal turnover requirements.

Such charges may include, where applicable, removal of excessive waste, stains, unauthorized smoking residue or other abnormal cleaning requirements.

20. Personal Belongings

Guests are responsible for their personal belongings during their stay.

CHALET HOLDINGS LTD. is not responsible for personal items that are lost, stolen, damaged or left behind, except where liability cannot lawfully be excluded.

Guests should secure valuables and ensure that personal belongings are removed when checking out.

21. Maintenance and Repairs

Occasional maintenance issues may occur during a rental stay.

Guests should promptly report significant maintenance or safety problems.

CHALET HOLDINGS LTD. will make reasonable efforts to address reported issues within a reasonable timeframe.

However, certain repairs may require third-party contractors, replacement parts, specialized services or additional time.

22. Circumstances Beyond Our Control

CHALET HOLDINGS LTD. shall not be responsible for delays, cancellations, interruptions or inability to provide accommodation resulting from circumstances beyond our reasonable control, including, where applicable:

Severe weather
Natural disasters
Wildfires
Flooding
Power outages
Road closures
Government restrictions
Public emergencies
Utility failures
Major technical failures
Acts of third parties
Other unforeseen circumstances

Where such circumstances affect a reservation, we will make reasonable efforts to communicate with the guest and determine what options may be available under the applicable booking terms and law.

23. Liability

Guests are responsible for their own safety and for the safety of members of their group.

Guests must use reasonable care when using the property, its facilities and surrounding areas.

To the extent permitted by applicable law, CHALET HOLDINGS LTD. is not responsible for loss, injury, damage or inconvenience arising from circumstances outside its reasonable control or from a guest’s failure to follow applicable instructions and safety rules.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

24. Website Content

Website content is provided for general informational purposes.

Although we make reasonable efforts to maintain accurate information, we do not guarantee that every page, listing, photograph, price or availability indication will always be complete, current or error-free.

We reserve the right to correct errors and update website content at any time.

25. Intellectual Property

The content of this website, including text, photographs, graphics, logos, branding, layouts and other materials, may be protected by copyright, trademark and other applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit website content without prior written authorization, except where permitted by law.

26. Third-Party Services

The website may contain links to or integrations with third-party services, including payment providers, booking systems, mapping services, communication platforms or other external services.

Third-party services may have their own terms and privacy policies.

CHALET HOLDINGS LTD. is not responsible for the independent policies or practices of third-party service providers.

27. Privacy

Personal information collected through the website and rental process is handled in accordance with our Privacy Policy.

By submitting information through our website, you acknowledge that your information may be used for purposes reasonably necessary to respond to your inquiry, process a rental request, provide services, communicate with you and meet applicable legal obligations.

28. Electronic Communications

By communicating with CHALET HOLDINGS LTD. electronically, including by email or through website forms, you consent to receiving electronic communications relating to your inquiry, reservation or rental where appropriate.

Electronic communications may include booking confirmations, payment information, check-in instructions, changes to reservations and other service-related information.

29. Amendments to These Terms

CHALET HOLDINGS LTD. may update these Terms from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Changes will apply to future use of the website and, where applicable, future reservations.

The terms applicable to an existing confirmed reservation will generally remain those communicated or agreed upon for that reservation, except where changes are required by law or otherwise expressly agreed.

30. Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Alberta, without limiting any mandatory rights or protections available to consumers under applicable law.

Any dispute concerning these Terms or the use of the website will be handled in accordance with applicable Canadian and Alberta law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

32. Entire Agreement

These Terms, together with any applicable rental agreement, booking confirmation, property-specific rules, cancellation policy and other terms expressly provided to the guest, constitute the applicable contractual framework for the relevant rental transaction.

Where a specific rental agreement or booking condition conflicts with these general website Terms, the specific rental agreement or booking condition will govern the relevant rental transaction to the extent permitted by law.

33. Contact Us

If you have questions regarding these Terms, a chalet rental or a reservation, please contact:

CHALET HOLDINGS LTD.

4307 130 Ave SE, Unit 221
Calgary, AB T2Z 3V8
Canada

Phone: +1 613-416-1085
Email: info@chaletholdingsltd.com

Administrator: Sergio Pinsone