Privacy Policy

Last Updated: September 2026

CHALET HOLDINGS LTD. (“CHALET HOLDINGS LTD.”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, chaletholdingsltd.com.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, submit an inquiry, request information about a chalet rental, or otherwise communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About CHALET HOLDINGS LTD.

The website is operated by:

CHALET HOLDINGS LTD.
Alberta Business Corporation
Business Number (BN): 100910157
Registry ID: 2015922335
Date of Incorporation: March 16, 2011

Address:
4307 130 Ave SE, Unit 221
Calgary, AB T2Z 3V8
Canada

Phone: +1 613-416-1085
Email: info@chaletholdingsltd.com

Administrator: Sergio Pinsone

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect personal information such as:

Information You Provide Directly

When you contact us, submit a chalet inquiry or request a booking, we may collect:

First and last name
Email address
Telephone number
Preferred destination
Check-in and check-out dates
Number of guests
Accommodation preferences
Information included in your message or inquiry
Other information you voluntarily provide

Technical Information

When you visit our website, certain technical information may be automatically collected by our website infrastructure or service providers, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information

The information collected may vary depending on the technologies and services implemented on the website.

3. How We Use Personal Information

We may use personal information for purposes including:

Responding to inquiries
Providing information about chalet rentals
Processing booking or rental requests
Confirming requested dates and availability
Communicating with customers
Providing customer support
Managing rental arrangements
Processing payments where applicable
Improving our website and services
Maintaining website security
Preventing fraud, misuse or unauthorized activity
Complying with applicable legal and regulatory obligations
Sending promotional communications where permitted and where appropriate consent has been obtained

We will only use personal information for purposes that are reasonably appropriate in the circumstances and as otherwise permitted or required by applicable law.

4. Legal Basis and Consent

Where required by applicable privacy legislation, we will obtain consent before collecting, using or disclosing personal information.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

In certain circumstances, we may collect, use or disclose personal information without consent where permitted or required by applicable law.

5. Booking and Rental Information

If you make a chalet rental inquiry or booking, additional information may be required to manage the rental relationship.

This information may include:

Booking details
Rental dates
Number of guests
Contact information
Payment-related information
Information required to administer the rental
Communications relating to the reservation

Payment information may be processed through third-party payment providers where applicable. CHALET HOLDINGS LTD. does not need to retain complete payment card information when such information is processed directly by an authorized payment service provider.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Enable essential website functionality
Remember certain preferences
Improve website performance
Understand how visitors use the website
Maintain website security
Support analytics or other website functions

The specific cookies used may depend on the services and technologies installed on the website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party service providers to help operate, maintain, analyze or improve our website and services.

Depending on the configuration of the website, these providers may process certain technical or usage information.

Third-party services may have their own privacy policies and terms governing their handling of personal information.

Where applicable, we will take reasonable steps to ensure that service providers handle personal information in accordance with appropriate contractual and privacy requirements.

8. Sharing Personal Information

We do not sell or rent your personal information.

We may disclose personal information to third parties when reasonably necessary for purposes such as:

Processing or managing rental requests
Processing payments
Providing website hosting and technical services
Providing communication services
Website analytics and security
Customer support
Professional or administrative services
Complying with legal obligations
Protecting the rights, property or safety of CHALET HOLDINGS LTD., our customers or others

Service providers may only receive the information reasonably necessary to perform the services they provide.

9. International Processing

Some of our service providers may operate outside Canada.

As a result, personal information may be stored or processed in Canada or other jurisdictions.

Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed, which may provide different privacy protections.

We take reasonable measures to select service providers and manage personal information in accordance with applicable privacy requirements.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide requested services
Maintain business and transaction records
Resolve disputes
Enforce agreements
Meet legal, accounting or regulatory requirements
Protect our legitimate business interests

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, it will be securely deleted, destroyed or anonymized where reasonably appropriate and permitted by applicable law.

11. Security

CHALET HOLDINGS LTD. takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information transmitted through the website.

12. Data Breaches and Security Incidents

If CHALET HOLDINGS LTD. becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where required by applicable law, we will provide notifications to affected individuals and/or privacy authorities.

13. Your Privacy Rights

Depending on applicable privacy legislation, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask questions about how your information is collected, used or disclosed
Withdraw consent where consent is the legal basis for processing
Make a privacy-related complaint

Certain exceptions and limitations may apply under applicable law.

To exercise a privacy right or make a privacy inquiry, please contact us using the information provided below.

14. Marketing Communications

Where permitted by applicable law, CHALET HOLDINGS LTD. may send promotional or marketing communications regarding chalet rentals, offers or services.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may unsubscribe from promotional emails by using the unsubscribe mechanism provided in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as information concerning an existing inquiry or booking.

15. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly request or collect personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment services or other external services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage visitors to review this page periodically.

18. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

CHALET HOLDINGS LTD.

4307 130 Ave SE, Unit 221
Calgary, AB T2Z 3V8
Canada

Phone: +1 613-416-1085
Email: info@chaletholdingsltd.com

Administrator: Sergio Pinsone

We will make reasonable efforts to respond to privacy inquiries within a reasonable period and in accordance with applicable privacy requirements.

19. Applicable Privacy Laws

CHALET HOLDINGS LTD. is based in Alberta, Canada. The handling of personal information may be subject to applicable federal and provincial privacy legislation, depending on the nature of the information, activities and circumstances involved.

This Privacy Policy is intended to provide general information about our privacy practices and does not limit any rights or protections that cannot legally be excluded under applicable privacy legislation.